Terms and conditions

Preamble

It is recommended that you carefully read these Terms and conditions, before placing any order on the site. If you have any questions about these terms, please contact us before placing an order.

The site www.julie-colleoni.com ("Julie COLLEONI") is a service of the company COOPANAME, Scop-SA with variable capital - RCS Paris 448 762 526 - APE: 7022Z - Intracom number: FR49 448 762 526 - 3 / 7 rue Albert Marquet - 75020 Paris, - France, operating under the brand Julie COLLEONI.

 

Contact :

By E-mail: contact@julie-colleoni.com;

On our site: Contact us page

By phone: 06 08 15 67 10

 

Article 1 - Definition

“Customer” or “you” or “your” designates any natural person of full age and having at least the legal capacity to contract, who places an order on the site for non-professional purposes at the prices and conditions indicated.

"Order" means the purchase order placed by the Customer for one or more products presented on the site with a view to delivery to an area designated in Article 8.2 of these Terms and conditions.

Terms and conditions means the conditions, as summarized in this document, which govern the sale by Coopaname / Julie COLLEONI of Products to any customer.

“Product · s” refers to all products offered for sale on the site.

"Site" means the website www.julie-colleoni.com edited by the company Coopaname / JULIE COLLEONI

 

Article 2: Fields of application and acceptance

These Terms and conditions aim to define the contractual relationship between JULIE COLLEONI and the customer (as defined in Article 1), and the conditions applicable to any purchase made through the JULIE COLLEONI merchant site.


The acquisition of goods through this site implies unreserved acceptance by the customer of these general conditions of sale. These conditions of sale will prevail over all other general or specific conditions not expressly approved by JULIE COLLEONI.
JULIE COLLEONI reserves the right to modify its conditions of sale at any time. In this case, the applicable conditions will be those in force on the date of the customer's order.

 

Article 3: Price

The prices displayed on the site are indicated in euros (€) all French taxes included (VAT and all other applicable taxes). These prices do not include postage and packaging costs.
Prices can be modified at any time, unilaterally, without prior information, depending on supplies and economic conditions, the pricing policy of the various stakeholders (suppliers, manufacturers or wholesalers) and JULIE COLLEONI. We invoice on the basis of the rate in force at the time of ordering: the one seen online, at the time of validation of the order.

Article 4: Terms of Return / refund policy

 

In accordance with legal provisions, you have a period of (14) fourteen days from receipt of your jewelry if those have not been personalized to exercise your right of withdrawal from JULIE COLLEONI without having to justify any reasons or to pay penalty.

In the event that the right of withdrawal is exercised within the period of (14) fourteen days, only the price of the product (s) purchased will be refunded at the standard rate, within a period of fourteen (14) days; the return costs are the responsibility of the customer.

The conditions for the return, exchange or refund of products are indicated in article 8.4 of these Terms and Conditions.

 

In accordance with the regulations in force, the right of withdrawal cannot be exercised for personalized products presented for sale on the site such as personalized paintings or jewelry.

Article 5: Orders

Orders are effective from the date of validation of payment by banking establishments for payments by credit card via Paypal or Stripe, or by personal Paypal account.
For reasons of limitation of bank fraud, JULIE COLLEONI may ask the customer for the supply of documents justifying his identity and the veracity of the order. In this case, the orders will then be validated as soon as the documents justifying the identity of the customer have been approved by the services of JULIE COLLEONI.


JULIE COLLEONI reserves the right to cancel or refuse any order from a customer with whom there is a dispute over payment for a previous order.
Any order implies acceptance of the prices and description of the products available for sale. As the electronically validated order is a final order, it cannot be withdrawn outside of the terms provided for in article 4.
JULIE COLLEONI will communicate by email confirmation of the recorded order.

Article 6: Availability

6.1 - Unavailability of products
JULIE COLLEONI will make every effort to satisfy the customer's requests and to fulfill the latter's orders. In case of unavailability of products after confirmation of the order, the customer will be informed by e-mail or by telephone as soon as possible. The price of the products will be refunded within thirty (30) calendar days from the date of payment of the sums concerned.

6.2 - Delay in delivery
In the event of non-compliance with the delivery time, the customer must instruct JULIE COLLEONI to make the delivery within a reasonable additional time, by email to contact@julie-colleoni.com or by simple letter to COLLEONI Julie, 146 bis avenue Charles de Gaulle, 92 200 Neuilly-sur-Seine.

In the event of a package loss during transport, the investigation times may vary depending on the carrier and take from one to three weeks (see article 8.3: transport).

If, within this period, the delivery experiences a further delay, the customer must order JULIE COLLEONI to proceed with the full reimbursement (shipping costs included) of the order, by registered letter with acknowledgment of receipt or in writing on another durable medium. at the following address: JULIE COLLEONI / COOPANAME - 3/7 rue Albert Marquet - 75 020 PARIS

The customer will then be reimbursed at the latest within fourteen (14) calendar days of the date of receipt of the written notice. The sale will then be considered as resolved.

Article 7: Secure payment
.
Once the order has been validated by the customer on the site www.julie-colleoni.com, payment for the products is made online, on a secure payment platform.

Payment is made by credit card.

You can also pay for your order using your personal Paypal account.
If you do not have an account on the www.paypal.fr site, during the payment step select "I do not have a Paypal account" and you will be able to use your usual bank card directly.

 

Coopaname / JULIE COLLEONI does not manage payment transactions.
They are carried out via the secure site of Paypal or Stripe.

At no time does Coopaname / JULIE COLLEONI have access to or knowledge of credit card information or numbers.

The debit on these bank cards or electronic means of payment will be made at the time of confirmation of your Order. JULIE COLLEONI reserves the right to suspend any order management and any delivery in the event of refusal of authorization of payment by credit card from officially accredited bodies or in the event of partial or total non-payment.

Until effective receipt of all the sums due to her, JULIE COLLEONI remains the owner of the products delivered and reserves the right to recover them by any means made available to her in the event of failure of the final payment.

In addition to this, you need to know more about it.


Article 8: delivery

 

The information provided by the customer when ordering is binding. In the event of an error in the wording of the recipient's contact details (in particular name, first name, street number and name, postal code, city name, telephone number or email address), JULIE COLLEONI cannot be held responsible for the impossibility in which it could be put to deliver an Order.

8.1 - Shipping costs
Shipping costs, including packaging and shipping costs, are the responsibility of the customer. They are invoiced in addition to the selling price of the products.

The amount of delivery charges that will apply to your order depends on the weight of the products ordered, the areas and / or countries of delivery, and the mode of transport you have chosen. This amount will be provided to you before your final order validation.

8.2 - Zones and delivery times
Deliveries in France are made according to the 2 delivery methods, at the customer's choice:
or by La Poste in Colissimo Tracking to the delivery address provided, from Monday to Saturday within (2) two to (5) five working days from the date of dispatch of the Order (modify the deadlines if need, depending on your requirements);
either by Relay Points;
 

Deliveries to the rest of the world (including DOM-TOM), are made by COLISSIMO Tracked and Chronopost international from Monday to Friday within (3) three to (10) ten working days from the date of dispatch of your Order, depending on the destination country.

8.3 - Transport
The risks associated with transport are borne by JULIE COLLEONI, on the condition that the customer has checked the goods upon receipt in the presence of the carrier and, if necessary, that he has notified in writing on the transport voucher the reservations observed. and this even in the event of carriage paid.
In the event that you receive a product (s) delivered defective, damaged (damaged package, already opened ...) or not corresponding to your Order, you must refuse the package.

In the event of issuance of reservations or refusal of goods, upon receipt you must notify us, within 48 hours maximum, by email via the contact section.

In the event of a lost package during transport, the investigation times may vary between carriers and take one to three weeks.

If you have not refused the goods upon receipt, you must return the said product (s) to us at COLLEONI Julie 146 bis avenue Charles de Gaulle 92 200 Neuilly-sur-Seine, the return costs remaining at your expense.

 

8.4 - Exchange or refund

Returned products will be in their original condition and complete (packaging, accessories, original labels, etc.), allowing them to be marketed in new condition. Products returned incomplete, damaged or soiled will not be taken back or reimbursed.

On the sole condition that they comply with these indications, upon receipt, JULIE COLLEONI will proceed, according to your choices, to the exchange or refund of the returned products according to the terms below:

 

8.4.1 - The exchange

When you return defective or non-conforming products, you have the option of requesting an exchange within the limits of available stocks. You just need to specify this when you return the products.

8.4.2 - Reimbursement

The refund of the products will be made at the latest within (14) fourteen days following the date of receipt by JULIE COLLEONI of the returned product (s).

If you paid for your Order by credit card, via Paypal or directly from a Paypal account, the refund will be made directly to the account used during your Order.

If you are paying by check, reimbursement will be made by check payable to you, sent to the billing address you provided when ordering.

Article 9: Liability

In the online sales process, JULIE COLLEONI is only bound by an obligation of means; it cannot be held liable for damage resulting from the use of the Internet network such as loss of data, intrusion, virus, interruption of service, or other unintentional problems.

Article 10: Computing and Freedom

The Customer has the right to access, modify and delete data concerning him (article 34 of the “Data Protection Act”). To exercise this right, he must make a request by email to contact@julie-colleoni.com or to our contact section.

Article 11: Attribution of competence

All disputes arising from this contract and not resolved by mediation will fall under the exclusive jurisdiction of the Commercial Court or the Tribunal de Grande Instance of Paris.