Return & Refund Policy

It is recommended that you carefully read these Return and Refund policy, before placing any order on the site. If you have any questions about these terms, please contact us before placing an order.

The site www.julie-colleoni.com ("Julie COLLEONI") is a service of the company COOPANAME, Scop-SA with variable capital - RCS Paris 448 762 526 - APE: 7022Z - Intracom number: FR49 448 762 526 - 3 / 7 rue Albert Marquet - 75020 Paris, - France, operating under the brand Julie COLLEONI.

 

Contact :

By E-mail: contact@julie-colleoni.com;

On our site: Contact us page

By phone: 06 08 15 67 10

In accordance with legal provisions, you have a period of (14) fourteen days from receipt of your jewelry if those have not been personalized to exercise your right of withdrawal from JULIE COLLEONI without having to justify any reasons or to pay penalty.

In the event that the right of withdrawal is exercised within the period of (14) fourteen days, only the price of the product (s) purchased will be refunded at the standard rate, within a period of fourteen (14) days; the return costs are the responsibility of the customer.

Return contact info:

The risks associated with transport are borne by JULIE COLLEONI, on the condition that the customer has checked the goods upon receipt in the presence of the carrier and, if necessary, that he has notified in writing on the transport voucher the reservations observed. and this even in the event of carriage paid.
In the event that you receive a product (s) delivered defective, damaged (damaged package, already opened ...) or not corresponding to your Order, you must refuse the package.

In the event of issuance of reservations or refusal of goods, upon receipt you must notify us, within 48 hours maximum, by email via the contact section.

Exchange or refund

Product condition 

Returned products will be in their original condition and complete (packaging, accessories, original labels, etc.), allowing them to be marketed in new condition. Products returned incomplete, damaged or soiled will not be taken back or reimbursed.

On the sole condition that they comply with these indications, upon receipt, JULIE COLLEONI will proceed, according to your choices, to the exchange or refund of the returned products according to the terms below:

 

The exchange

When you return defective or non-conforming products, you have the option of requesting an exchange within the limits of available stocks. You just need to specify this when you return the products.

The reimbursement

The refund of the products will be made at the latest within (14) fourteen days following the date of receipt by JULIE COLLEONI of the returned product (s).

Method of refund

If you paid for your Order by credit card, via Paypal or directly from a Paypal account, the refund will be made directly to the account used during your Order.

If you are paying by check, reimbursement will be made by check payable to you, sent to the billing address you provided when ordering.

The address to return the products

COLLEONI Julie 146 bis avenue Charles de Gaulle 92 200 Neuilly-sur-Seine, the return costs remaining at your expense.

 

In accordance with the regulations in force, the right of withdrawal cannot be exercised for personalized products presented for sale on the site such as personalized paintings or jewelry.


All disputes arising from this contract and not resolved by mediation will fall under the exclusive jurisdiction of the Commercial Court or the Tribunal de Grande Instance of Paris.